WINE MANAGER, PAC HEIGHTS

About Us

Verve is a leading wine retailer for quality-seeking and curious drinkers. We dig wine made by small and limited production winemakers and skilled craftsmen whose connection to the land is just as important as what goes into the bottle. Our commitment to good wine in all ways means that for us, wine can be both fun and fancy, but never intimidating or exclusionary. Over 50K (and growing) wine drinkers trust us for everyday bottles, collection-worthy gems, inspiration for hanging out with friends, and everything in between. Our digital platform offers nationwide shipping and fast and convenient delivery from our brick and mortar locations in Tribeca, NYC, Pac Heights, SF (named Best Designed Wine Shop in the US) and Lincoln Park, Chicago.

The Role

Ever wanted to help manage a busy, neighborhood oriented shop? What about working with super smart and knowledgeable people who are all nuts about wine? Here’s your chance to do both. We’re on the lookout for a rockstar, customer-obsessed manager for our shop in Pac Heights. Reporting to and working closely with our General Manager, you’ll have your hands in many buckets, lead a passionate shop team, and drive our business forward.


Responsibilities

  • Manage the store and its employees: set schedule, run payroll, manage time off and schedule requests, oversee daily cash sales and bank drops, and maintain and improve the physical appearance of the store.
  • Build & strengthen ties to the community: create and promote events and in store tastings, create (along with the store team) marketing content, help to curate the selection in the shop.
  • Lead team education and create a high standard of product knowledge.
  • Get wine to customers: assist in daily tasting flight service, maximize in store transactions, oversee efficient order fulfillment, reorder and receive inventory, update product components of the website.
  • Maintain an accurate inventory of wines and tasting table provisions and coordinate the transfer of wines to and from storage at the warehouse.
  • Understand and communicate Verve Wine’s values and brand philosophy to customers and staff and set the tone for a positive work environment
  • Work together with the General Manager to develop programs and initiatives to drive revenue and profitability and ensure that financial targets are achieved.

        MUST HAVES

        • Experience working in a wine-focused environment. Retail and/or restaurant.
        • Extensive wine knowledge
        • Leadership experience: managed a small team, leading by example, and holding the team accountable to a high level of performance.
        • A bias towards superior customer service.

        BONUS POINTS

        • Experience managing a social media account.
        • Experience purchasing wine in SF/familiarity with distributors and their selections.
        • Art or design background.
        • Experience in photography.
        • Experience working with Shopify and Ecommerce platforms